Frequently asked questions

No. Cash on delivery is available on every order across Bangladesh — you pay the courier when the parcel arrives. Above the threshold shown at checkout we ask for a partial advance, because unpaid high-value returns are difficult for a small retailer to absorb.

Yes. Open the box in front of the courier and check the item. If it is the wrong product or visibly damaged, refuse the parcel — that is much simpler than arranging a return later.

Inside Dhaka, 1–2 working days. Dhaka suburbs 2–3 days, divisional cities 2–4 days, and the rest of the country 3–5 days. The estimate is counted from dispatch, not from when you place the order.

Yes, and it is claimed through the brand's authorised Bangladesh service centre. We log the claim for you and chase it if it stalls. Keep the invoice — or download it again from your order page whenever you need it.

We source through authorised importers and brand distributors. Serial numbers are verifiable before you pay. If a unit is open-box or refurbished, the listing says so in the title and the price reflects it.

For most products, within the return window and unopened, yes. In-ear products — earbuds and earphones — cannot be returned once the seal is broken, for hygiene reasons.

Use the Track page with your order number and the mobile number on the order. No account needed. If you have an account, every order is listed under My Orders with a live status timeline.

Yes — our counter address is in the footer, and demo units for audio products are available there. Call ahead to make sure the specific model you want is on the shelf.

Not currently. We ship to all 64 districts within Bangladesh only.

Yes, while the order is still Placed or Confirmed — cancel it yourself from your order page and the stock is released immediately. Once it is Processing or has shipped, call us and we will do what we can.